Introduction
This is an intensive course for executives and managers who need assistance to improve Customer Service.
Objectives
Organisations spend substantial amounts of money to get more a customer. This can be wasted or loss without a commitment to retain goodwill of the customer through consistent and good customer relations by the staff. People go where they feel wanted and cared about. The better your customers are treated, the most likely they are to keep coming back. Your employees must remember that customers are...
